FAQs
1. How do you ensure the final video aligns with our brand vision?
We start by understanding your brand and goals through a discovery call, followed by a detailed proposal. Throughout the project, we maintain open communication and encourage feedback during key stages to ensure the final product reflects your vision perfectly.
2. What’s included in the pre-production process?
Pre-production involves everything from brainstorming ideas, scriptwriting, and storyboarding to location scouting, casting, and scheduling. It’s the foundation that ensures the shoot runs smoothly and achieves your desired outcome.
3. How long does it take to complete a typical project?
Timelines vary depending on the complexity of the project, but most productions take 2-6 weeks from discovery to final delivery. If you’re working to a tight deadline, let us know, and we’ll do our best to accommodate.
4. Can you work with our in-house team or existing agency?
Absolutely! We often collaborate with in-house marketing teams or external agencies to complement their efforts and bring fresh perspectives to the table.
5. Do you handle location scouting and permits?
Yes, we take care of all the logistics, including finding the right locations and securing any necessary permits, so you can focus on the bigger picture.
About Services
6. Do you offer both motion and stills production in one package?
Yes, we can seamlessly combine motion and stills production, creating cohesive content for your campaign while keeping the process efficient and cost-effective.
7. Can you produce content specifically for social media platforms?
Definitely. We specialise in creating social-first content optimised for platforms like Instagram, TikTok, YouTube, and LinkedIn, ensuring maximum engagement with your audience.
8. Do you provide scriptwriting or creative direction?
Yes, we can handle everything from developing scripts to providing creative direction, ensuring your project has a clear narrative and a polished, professional feel.
9. What’s the difference between a lean crew and a full-size crew?
A lean crew is a smaller team perfect for streamlined productions or projects with tight budgets. Full-size crews are larger, allowing for more specialised roles and greater production capacity. We recommend what’s best based on your project’s scope.
10. Do you offer editing services even if we have footage already shot?
Yes, we can work with your existing footage to craft a professional, engaging final product, whether you need simple edits or a full post-production process.
Costs & Budget
11. How do you structure project budgets?
We tailor budgets based on your project’s needs, outlining all costs upfront with no hidden surprises. Whether you need a one-off video or an ongoing campaign, we’ll deliver a budget that works for you.
12. Can you work within our budget constraints?
We’re flexible and can scale projects to suit most budgets while maintaining high production standards. Let us know your priorities, and we’ll create a plan that delivers maximum value.
13. Are there any hidden costs we should be aware of?
None at all. We pride ourselves on transparent pricing, so all costs are detailed in your proposal upfront.
14. What’s your pricing for revisions or changes to the project?
Our projects usually include two rounds of revisions. Additional revisions are charged at an agreed rate, which we’ll always communicate clearly.
15. Do you offer retainer packages for ongoing content creation?
Yes, we offer retainer packages for brands that need consistent, high-quality content. This allows you to save on individual project costs and ensures a steady flow of fresh material.
Technical & Deliverables
16. What formats do you deliver the final videos in?
We deliver videos in the formats and resolutions best suited to your platforms, such as specific social media aspect ratios + resolutions up to 4K projection quality.
17. Can you provide raw footage if we need it?
Yes, raw footage can be provided upon request. This is usually offered as an additional service since it requires proper formatting and archiving.
18. Do you offer colour grading, sound design, or animation?
Yes, our post-production services include professional colour grading, sound design, and, if required, animations can be added on to enhance your final video.
19. What’s your process for incorporating feedback into edits?
We make feedback simple and collaborative, using review tools that let you comment directly on the video. We’ll revise based on your input while keeping the project on track.
20. How do you ensure the content is optimised for our platforms (e.g., Instagram, YouTube)?
We produce platform-specific content, factoring in aspect ratios, lengths, and audience behaviour for each platform to maximise engagement.
Collaboration & Communication
21. How will we be kept updated throughout the project?
We provide regular updates through emails, calls, or meetings at key milestones. You’ll always know where we are in the process.
22. Can we be involved in the creative process?
Of course! We welcome collaboration and keep you involved in the creative process, from brainstorming ideas to reviewing edits.
23. Do you offer guidance on how to distribute or promote the content?
Yes, we can advise on distribution strategies to maximise the impact of your content or connect you with trusted partners for paid advertising and promotion.
24. Do you work with other external partners, such as PR or ad agencies?
Yes, we’re happy to collaborate with external partners to ensure your content fits seamlessly into larger campaigns.
25. What’s your process if we have tight deadlines?
We’re used to working to tight deadlines. Let us know your timeline, and we’ll develop a plan to deliver high-quality results on time.